COMPANY INFORMATION

CONTACT & BUSINESS CORRESPONDENCE

For general questions and business inquiries, contact Faye&Calla Co at Info@FayeCalla.com. For legal correspondence or questions about this notice, email legal@FayeCalla.com.

Written correspondence can be addressed to Faye&Calla Co, Zeestraat 100, 2518 AD 's-Gravenhage, Netherlands.

If your message relates to a purchase, please include your order number and the email address used at checkout. Please do not send passwords or full payment-card details.

CUSTOMER SUPPORT & COMPLAINTS

For questions about an order, delivery, a return or a refund, email Info@FayeCalla.com. Describe your question or concern and include your order number where available.

If an item arrives damaged or differs from your order, include clear photographs of the item and packaging to help us understand the issue.

For product questions, include the item name and the information you need, such as sizing, materials or jewellery care.

ORDER PROCESSING & DISPATCH

Orders are processed within 24 hours on weekdays. Orders placed on weekends are processed within 48 hours.

Orders are dispatched from the Netherlands. Processing time is separate from delivery time. Delivery estimates depend on the destination.

For destination-specific delivery estimates and shipping rates, see our Shipping Policy.

STORE POLICIES

This page provides business identification and contact information. Information about purchases, returns, shipping and personal data is provided separately in the relevant store policies.

Terms of Service
Return & Refund Policy
Shipping Policy
Privacy Policy

If you cannot find the information you need, please contact us before placing your order.

PRIVACY & DATA QUESTIONS

For information about how personal data is handled, please read our Privacy Policy.

Privacy-related questions or requests can be sent to legal@FayeCalla.com. Please describe your request and provide enough information for us to understand which account or order it concerns, without sending unnecessary sensitive information.

WEBSITE CONTENT & BRAND INQUIRIES

For questions about information published on fayecalla.com, or to report an error or a problem with a link, email Info@FayeCalla.com. Include the page address and a short explanation.

For inquiries about the use of Faye&Calla brand materials, photographs, product images or website text, contact us at the same email address and describe the material and proposed use.

WHATSAPP MARKETING INQUIRIES

For information about joining Faye&Calla WhatsApp marketing updates, including collection news and offers, email Info@FayeCalla.com.

For customer support and order-related questions, use our contact email above.

PLATFORM INFORMATION

This online store uses Shopify as its e-commerce platform. Information about Shopify is available at www.shopify.com.

Questions about Faye&Calla products, purchases and customer service should be directed to Faye&Calla Co at Info@FayeCalla.com.