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Michelle & Kenza Shipping Policy

At Michelle & Kenza, we aim to make your shopping experience seamless and reliable. We provide free shipping to all eligible destinations, ensuring your orders arrive promptly and securely.

Order Processing

• Processing Time: Orders are processed within 1-3 business days after payment confirmation.

• Shipping Notification: Once shipped, you’ll receive an email with your tracking number to monitor delivery progress.

Shipping Destinations & Estimated Delivery Times

We offer free shipping to the following countries, with estimated delivery times based on standard service:

Country Delivery Time Courier

Austria 2-3 days DPD Austria

Belgium 3-4 days Global Express

Canada 2-4 days FedEx Priority

Denmark 4-6 days Global Shipping

France 5-6 days Global Express

Germany 5-10 days Priority Mail Int’l

Ireland 5-10 days Priority Mail Int’l

Italy 5-10 days Priority Mail Int’l

Netherlands 2-5 days DPD or Global Express

Norway 5-10 days Priority Mail Int’l

Poland 3-8 days Priority Mail Int’l

Spain 3-8 days Priority Mail Int’l

Sweden 5-10 days Priority Mail Int’l

Switzerland 5-10 days Priority Mail Int’l

United Kingdom 4-7 days FedEx Int’l Priority

United States 4-7 days FedEx Priority

Customs and Import Duties

• International Orders: Additional customs duties and import taxes may apply and are the responsibility of the customer.

• Transparency: Michelle & Kenza includes all necessary customs documentation with your shipment, detailing package contents and value.

• Delays: Customs clearance times vary by country and may cause delays beyond our control.

We recommend contacting your local customs office for more information about applicable charges.

Potential Delivery Delays

While we strive to meet delivery timelines, unforeseen circumstances may occasionally cause delays:

• Weather Conditions: Severe weather events can impact transit times.

• Customs Processing: Unexpected delays during customs clearance.

• Public Holidays: Deliveries may be affected by local holidays in the destination country.

Personalized Assistance

Have questions about your order? Our personal stylist team is here to help:

• WhatsApp: Reach out at +31643451378 or click here.

• Direct Assistance: If a stylist hasn’t reached out within 2 hours of your order, you’ll hear from us shortly.

Thank you for choosing Michelle & Kenza. We’re committed to delivering your orders with care and efficiency!

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