Privacy Policy

Last Updated: August 1, 2025

Michelle&ClairVaux operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Michelle&ClairVaux is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

Contact details: Name, address, billing address, shipping address, phone number, email address.
Financial information: Credit card, debit card, and financial account numbers, payment details.
Account information: Username, password, security questions, preferences and settings.
Transaction information: Items viewed, cart, wishlist, purchases, returns, exchanges.
Communications: Information included in customer support inquiries.
Device information: Device, browser, network connection, IP address, unique identifiers.
Usage information: Interaction with the Services, navigation data.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, use the Services, or communicate with us.
Automatically through the Services when you visit our websites or use our products, including via cookies and similar technologies.
From our service providers when they process data on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services: Process orders, payments, account management, shipping, returns, and personalized recommendations.
Marketing and Advertising: Send promotional communications and show online advertisements based on your activity (with your consent).
Security and Fraud Prevention: Authenticate accounts, secure payments, detect and prevent fraudulent activity.
Communicating with You: Provide customer support and maintain our business relationship.
Legal Reasons: Comply with legal obligations, respond to legal process, enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information in these circumstances:

With Shopify, vendors, and service providers performing services on our behalf.
With business and marketing partners for advertising and marketing purposes.
With affiliates within our corporate group.
In connection with business transactions like mergers or asset sales.
To comply with legal obligations or protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes information about your use of the Services. Information submitted through our store is shared with Shopify and may be processed outside your country of residence. For details on how Shopify uses your data and your rights, please see the Shopify Consumer Privacy Policy and Privacy Portal.

Third Party Websites and Links

Our Services may contain links to third-party websites not operated by us. We are not responsible for their privacy or security practices. Review their policies before providing any personal information.

Children's Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with information, contact us to request deletion.

Security and Retention of Your Information

No security measure is perfect. We recommend avoiding unsecure channels for sensitive data. Retention periods vary by data type, legal requirements, and business needs.

Your Rights and Choices

Depending on your location, you may have rights including:

Access to your personal data.
Correction of inaccurate data.
Deletion of data.
Data portability.
Opt-out of sale or sharing for targeted advertising.
Managing communication preferences.

UK & EEA residents may also have rights to object, restrict processing, and withdraw consent.

Complaints

If you have complaints about our data practices, contact us or your local data protection authority. EEA residents can find supervisory authorities here.