Customer Support

We're here to help! Our dedicated support team is ready to assist you with any questions about orders, partnerships, products, or technical issues.

🤝 We're Here to Help

Get fast, friendly support from our experienced team. Whether you're a customer or business partner, we're committed to providing excellent service.

Our support team is available during the following hours (Central European Time):

Customer Support

Monday - Friday
9:00 AM - 6:00 PM CET

Partnership Support

Monday - Friday
8:00 AM - 7:00 PM CET

Technical Support

Monday - Friday
9:00 AM - 5:00 PM CET

How do I apply for the B2B program?

Complete our partnership registration form and we'll review your application within 3-5 business days.

What are the wholesale pricing terms?

Our transparent formula is (Base Cost + €10) × 1.21, with shipping costs added for franchise orders.

How does the franchise system work?

Use our Shopify integration to order items for customers when out of stock, with automatic cost processing.

What shipping options are available?

We offer Standard shipping (€4.95, 5-7 days) and Express shipping (€8.95, 3-5 days) for franchise orders.

For urgent partnership or technical issues outside business hours, email Alex.zhong@michelle-clairvaux.com and we'll respond within 24 hours.

Interested in partnering with us? Fill out the form below and our business development team will contact you within 24 hours.