Choose with intention

A piece of jewellery should feel right for you: its style, fit, materials and the way you plan to wear it. We encourage you to consider those details before purchasing, rather than choosing a piece simply because it is new.

If you need help understanding a product, contact Info@FayeCalla.com with the item name and your question.

Care for your jewellery

Use the care guidance appropriate to the materials and finish of your piece. Cleaning methods and exposure to water, cosmetics or chemicals can affect different types of jewellery differently.

If you are unsure how to clean or store a piece, ask us before using a cleaning product or treatment. Include the product name or your order number so we can identify the item.

Packaging & reuse

Where practical, keep suitable packaging for storing or protecting your jewellery. Before recycling packaging, check its material and the guidance provided by your local recycling service.

For questions about the packaging supplied with a particular order, contact us. Please do not assume that every packaging component is recyclable, biodegradable or compostable.

Specific information over broad labels

Terms such as “sustainable,” “ethical” or “eco-friendly” should not substitute for details about an individual product. This page does not certify our products, suppliers or operations, or establish a measured environmental benefit.

If a particular sourcing practice, material or certification matters to your purchase, please ask about it before ordering.

Questions & feedback

We welcome questions about materials, care, packaging and the information on our website. Tell us which product or statement you are asking about so we can understand what you need.