Customer Support

We're here to help! Our friendly support team is ready to assist you with any questions about your orders, products, account, or shopping experience.

🛍️ Shopping Made Easy

Get personalized support from our customer care team. We're committed to making your shopping experience smooth and enjoyable.

Our support team is available during the following hours (Central European Time):

General Support

Monday - Friday
9:00 AM - 6:00 PM CET

Order Support

Monday - Saturday
8:00 AM - 8:00 PM CET

Live Chat

Monday - Friday
10:00 AM - 5:00 PM CET

How can I track my order?

You'll receive a tracking email once your order ships. You can also check your order status in your account dashboard.

What is your return policy?

We offer 30-day returns on most items. Items must be unused and in original packaging for a full refund.

How long does shipping take?

Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days within the Netherlands.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Contact us immediately for assistance.

For urgent order problems or delivery issues outside business hours, email urgent@michelle-clairvaux.com and we'll respond within 12 hours.