Returns & Exchanges Policy

Your Satisfaction is Our Priority

At Michelle&ClairVaux, we want you to love every piece you purchase from our sustainable luxury fashion marketplace. If for any reason you're not completely satisfied with your order, we've made our returns and exchanges process simple and hassle-free. Your satisfaction is our commitment to you.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This policy ensures you have adequate time to try your sustainable fashion pieces and make sure they're perfect for you.

Return Shipping Costs

We believe in making your first experience with us risk-free, which is why your first return is completely free! For any subsequent returns, we charge a small fee to cover our sustainable shipping methods.

✅ First Return: FREE
📦 Subsequent Returns: €8.95

Eligibility for Returns

Return Requirements

To be eligible for a return, your item must be in the same condition that you received it:

Unworn or unused - Items must not show any signs of wear
With original tags attached - All tags and labels must remain intact
In its original packaging - Items should be returned in original packaging when possible
Accompanied by receipt or proof of purchase - Order confirmation email is acceptable

How to Start a Return

To initiate a return, you have several convenient options. Please choose the method that works best for you:

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Client Portal

Submit a return request through your client portal for the fastest processing

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Email Support

Email us at admin@michelle-clairvaux.com

Return Process

Once your return is approved, we will provide:

A prepaid return shipping label (first return free, subsequent returns €8.95)
Clear instructions for packaging your return
Return tracking information
Expected processing timeline

Important: Items sent back without first requesting a return will not be accepted. All returns must be shipped to our designated return address provided in your return instructions.

⚠️ Important Return Notice

Items sent back without first requesting a return will not be accepted. Please always contact us before sending any items back to ensure proper processing and to receive your return label.

Return Shipping Costs Breakdown

Shipping Cost Structure

First Return: Completely FREE - We cover all shipping costs
Subsequent Returns: €8.95 per return to cover sustainable shipping methods
EU Customers: Same pricing structure applies
International Customers: Varied fee per country, plus any applicable customs duties
Defective/Wrong Items: Always FREE regardless of return number

This pricing structure helps us maintain our commitment to sustainable packaging and carbon-neutral shipping while keeping returns accessible.

Damages and Issues

Immediate Inspection Required

Please inspect your order upon arrival and contact us immediately if:

The item is defective - Manufacturing defects or quality issues
The item is damaged - Damage occurred during shipping
You receive the wrong item - Incorrect product, size, or color

We'll assess the issue promptly and offer the appropriate solution, including expedited replacement or full refund. Returns for defective or incorrect items are always FREE.

Exceptions / Non-Returnable Items

Items We Cannot Accept for Return

For hygiene and quality reasons, we do not accept returns for:

Custom or personalized products - Items made specifically for you
Sale items or clearance products - Final sale items are clearly marked
Gift cards - Digital and physical gift cards are non-returnable
Intimate apparel - For hygiene reasons (unless defective)

Please contact us with any concerns about specific items before purchasing.

Exchanges

Exchange Process

To make an exchange:

Return your item following the process described above
Once we receive and inspect your return, we'll process the refund
Place a new order for the desired item (size, color, or style)
This ensures you get the item you want as quickly as possible

Note: Exchange returns follow the same pricing structure - first return free, subsequent returns €8.95.

Refunds

Refund Process & Timeline

We will notify you once we've received and inspected your return
If approved, a refund will be issued to your original payment method
Return shipping fees (€8.95 for subsequent returns) are deducted from refund amount
Refunds are processed within 15 business days of approval
Your bank or credit card company may take additional time to process the refund
You'll receive email confirmation when your refund has been processed

Note: If more than 20 business days have passed since your return was approved, please contact us at admin@michelle-clairvaux.com.

International Returns

Worldwide Return Support

EU Customers: First return free, subsequent returns €8.95
International Customers: €8.95 return fee plus any applicable customs duties
Customs & Duties: Any customs fees for returns are customer's responsibility
Processing Time: International returns may take 2-3 weeks to process

We're committed to making returns as fair and accessible as possible for all our global customers.

Need Help with Your Return?

Our customer service team is here to make your return or exchange process as smooth as possible. Don't hesitate to reach out if you have any questions about our return policy or need assistance with your sustainable fashion purchase.

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