Frequently Asked Questions

Yes, every piece in our collection meets strict sustainability standards, including the use of eco-friendly materials, ethical production, and responsible sourcing. All our products are made from recycled materials, including recycled plastic, giving new life to existing resources.

Our garments are crafted from sustainable and eco-friendly materials including organic cotton, linen, Tencel, recycled plastic fibers, and other recycled materials. We always use recycled plastic when plastic components are needed, ensuring durability while minimizing environmental impact.

Yes, when plastic components are necessary for product functionality or durability, we always use recycled plastic. This includes recycled plastic fibers for performance wear, recycled plastic hardware, and other components. We never use virgin plastic - only recycled plastic that gives new life to existing materials.

We work with ethical manufacturers worldwide who prioritize fair wages, safe working conditions, and responsible production processes. All our partner brands adhere to strict ethical labor standards and use eco-friendly and recycled materials.

We collaborate with brands and factories that adhere to strict ethical labor standards, ensuring fair wages, safe workplaces, and sustainable production. Every partner in our marketplace is verified for ethical practices and commitment to eco-friendly manufacturing.

We're an AI-powered marketplace run entirely by entrepreneurial directors who own their own fashion brands. This unique structure ensures authentic expertise, 100% recycled materials (including recycled plastic), eco-friendly practices, and a commitment to plastic-free packaging by 2025.

Each product page includes a detailed Size Guide to help you find the perfect fit. If you need additional assistance, our customer service team is happy to help via email or phone.

Yes, we ship globally using carbon-neutral shipping methods to reduce our environmental footprint. We're expanding our European store network to reduce shipping distances even further.

Yes, once your order is shipped, you will receive a tracking link via email. You can monitor your package's progress from our warehouse to your doorstep.

We offer hassle-free returns within 14 days of purchase. Items must be unworn and in their original condition. Return shipping is free within the EU.

Yes, we offer digital gift cards, perfect for those who want to give the gift of sustainable fashion. Gift cards are available in various denominations and never expire.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are secured with SSL encryption for your safety.

For assistance, email admin@michelle-clairvaux.com or call +31 6 29 74 52 32. We respond within 24 hours and offer support in multiple languages.

Our multilingual customer service team provides support in English, Dutch, French, German, and Spanish. We're committed to helping customers in their preferred language.

We're currently expanding across Europe with physical stores planned in 12 cities by 2027. Our first locations will open in Stockholm and Copenhagen in 2025. Check our Movement Defined by Emotion page for updates.

We welcome sustainable fashion brands that share our values and use eco-friendly materials including recycled plastic. Contact us at admin@michelle-clairvaux.com with your brand information, sustainability credentials, and product portfolio for consideration.

Partner brands must demonstrate commitment to sustainability, use recycled materials (including recycled plastic when needed), eco-friendly materials, maintain ethical labor practices, and align with our quality standards. We also require proof of business registration and insurance.

The process includes: 1) Initial application and brand review, 2) Sustainability audit and verification of eco-friendly practices, 3) Product quality assessment, 4) Contract negotiation, 5) Onboarding and marketplace integration. The entire process typically takes 4-6 weeks.

We charge a small fee that depends on the specific brand and their requirements. In addition to this, we also charge a competitive commission on sales. This structure aligns our success with yours while ensuring quality marketplace standards. Specific rates and fees are discussed during the application process based on product categories, sales volume, and partnership level. Contact us for detailed pricing information tailored to your brand.

Yes! We provide comprehensive marketing support by setting a dedicated marketing budget for your brand and investing 70% of it in proven marketing channels based on our general advice and industry expertise. Partner brands also benefit from our AI-powered marketplace exposure, social media promotion, email marketing campaigns, and inclusion in our European store expansion. We also provide styling and photography support to ensure your products are presented professionally.

Absolutely! We welcome sustainable fashion brands from around the world that use eco-friendly and recycled materials. However, brands must be able to ship to European customers and meet EU product safety and labeling requirements.

We offer integrated inventory management tools, automated stock level updates, and sales analytics. Brands can manage their products, pricing, and availability through our partner portal. Additionally, brands have the option of selling on our website using a dropshipping model with a formal contract, allowing for flexible inventory management without upfront stock investment.

Our customer service team handles all customer inquiries, returns, and support for partner brand products. This ensures consistent service quality while allowing brands to focus on design and production using eco-friendly materials.