B2B Returns & Exchange Policy
Comprehensive returns and exchange policy for Michelle&ClairVaux B2B partners, designed to comply with European Union regulations while protecting business interests and ensuring fair commercial practices.
🤝 Fair & Compliant B2B Policy
Our B2B Returns & Exchange Policy balances European consumer protection standards with practical business operations. This policy applies to all wholesale, franchise, and brand partnership transactions, ensuring transparency and legal compliance across all EU markets.
📦 Return Eligibility
- 30-day return window from delivery confirmation
- Original condition required - unworn, with tags
- Original packaging and documentation included
- RMA authorization obtained before return
- Proof of purchase and business registration
- No custom/personalized items (EU law exception)
🔄 Exchange Terms
- 30-day exchange period from delivery
- Same-value exchanges preferred for efficiency
- Size/color variations within same product line
- Stock availability determines exchange options
- Price difference invoiced separately if applicable
- One exchange per item to prevent abuse
❌ Non-Returnable Items
- Hygiene products (underwear, swimwear)
- Custom orders and personalized items
- Final sale items clearly marked as such
- Damaged by customer or normal wear
- Items without tags or original packaging
- Seasonal clearance after 14 days (EU compliant)
💰 Refund Process
- Full refund for defective items
- Restocking fee 15% for non-defective returns
- Return shipping costs borne by customer unless defective
- Processing time 14 business days after receipt
- Original payment method refund preferred
- Bank transfer option for B2B accounts
📋 Return & Exchange Process
⚖️ European Union Compliance
🛡️ Business Protection Measures
Quality Control: All returned items undergo thorough inspection to prevent fraudulent returns and ensure product integrity for resale.
Restocking Fee: 15% restocking fee for non-defective returns helps cover processing costs and discourages unnecessary returns while remaining within EU fair practice guidelines.
Return Shipping: Customer responsibility for return shipping costs (except defective items) reduces abuse and maintains cost efficiency.
Documentation Requirements: Comprehensive documentation requirements ensure legitimate business transactions and prevent return fraud.
Time Limits: Clear 30-day limits provide certainty for inventory management while exceeding minimum EU requirements for commercial sales.
📞 B2B Returns Support
Our dedicated B2B support team is available to assist with all return and exchange inquiries. We're committed to resolving issues quickly and fairly while maintaining compliance with European commercial regulations.
Email: Partnerships@michelle-clairvaux.com
Phone: +31 6 29 74 52 32
Business Hours: Monday-Friday, 9:00-17:00 CET
Emergency Contact: Available for urgent wholesale/franchise issues
Response Time: 48 hours maximum for all inquiries
Legal Notice: This policy is governed by Dutch law and EU commercial regulations. Any disputes will be resolved through Amsterdam commercial courts or EU-approved alternative dispute resolution mechanisms. Policy effective from January 2025 and subject to periodic review for regulatory compliance.