FAYE&CALLA JEWELLERY

Complaints & Disputes

We want to resolve concerns about your order, jewellery, delivery or service fairly and promptly.

How to submit a complaint

Email Info@FayeCalla.com with your name, order number where available, a clear description of the issue, and any useful photographs or documentation. You may also use our Customer Support page.

Response times

We aim to respond within 14 days of receiving a complaint. If more time is required, we will acknowledge it within 14 days and tell you when a full reply can be expected.

Independent mediation

Please contact Faye&Calla first. If we cannot agree on a resolution, WebwinkelKeur can provide free mediation, subject to our current membership. Check the membership directory or visit WebwinkelKeur. If mediation is unsuccessful, a designated independent dispute resolution committee may be available, potentially subject to a fee.

Your statutory rights, including legal guarantees and access to court, remain unaffected.

See also Terms and Conditions and Returns & Exchanges.